The Cloud is reshaping the future of communications services. In other words, this means that hosted applications such as 1-Voice are changing not just the way we all communicate but the way we work. Whether in the office, at home or on the move. Over 70% of UK businesses use at least one fully deployed cloud-based application.
SIP Trunking bridges legacy and next-generation voice technology. It provides a simple first step toward unified communications without any major disruption. Therefore, it’s the ideal replacement for ISDN lines, offering greater flexibility and business continuity as standard.
Businesses need to replace legacy ISDN30e / ISDN2e and PSTN lines. BT Openreach has officially announced the end of life for ISDN and PSTN lines. 1-Voice SIP trunks are a low cost and flexible option. They can be part of a Hybrid Estate with 1-Voice hosted Phones. Also, our 1-Voice SIPs and can be overlaid with analytics and call recording.
All 1-Voice hosted systems include our basic call analytics package free of charge. Therefore, you will be able to monitor and capture call statistics for all your users. Clients operating larger Contact Centres can upgrade to our report premier package. Most importantly, it gives you live wallboards and ACD Agent Monitoring, together with executive summaries and scheduled reporting. In summary, we have three types of wallboard, each with its distinctive look and feel. The choice is dependent on the solution that fits your business model and requirements. Find out more below:
1-Voice Hosted Communications is embedded within a Next Generation Network. This quality of service, security and resilience is standard and backed by extensive expertise and excellent support.
Above all, we are an industry-leading unified communications solution. Bringing together voice, video, presence and collaboration tools on any device where you have internet access. As well as enabling smarter working, it offers lower call costs and advanced call handling, including a fully managed and hosted service without the need for a PBX. Overall the upfront investment for this ongoing solution is small.
For clients operating full contact centres, our 1-Voice solution offers various options, including Omni Channel. Therefore it allows you to consolidate voice, email, SMS, social networking and live webchat.
CRM Connect is an application for Windows Desktop that integrates leading CRM (Customer Relationship Manager) applications into 1-Voice hosted telephony. CRM Connect powered by Mondago works in conjunction with a User’s phone and CRM software to provide a productivity enhancing integrated service. We can implement CRM into your company, enhancing communication and improving your customer service and satisfaction.