Analytics

All 1-Voice hosted systems include our basic call analytics package free of charge.

Analytics

All 1-Voice hosted systems include our basic call analytics package free of charge. Therefore,
you will be able to monitor and capture call statistics for all your users.

monitor and capture

Clients operating larger Contact Centres can upgrade to our report premier package. Most importantly, it gives you live wallboards and ACD Agent Monitoring, together with executive summaries and scheduled reporting.
In summary, we have three types of wallboard, each with their distinctive look and feel. Thus, the choice is dependent on the solution that fits your business model and requirements.

Installing CRM Connect

CRM Connect is an application for Windows Desktop that integrates leading CRM (Customer Relationship Manager) applications into Cloud Direct Communications Services. CRM Connect works in conjunction with a User’s phone and CRM software to provide a productivity enhancing integrated service. We can implement CRM into your company, enhancing communication and improving your customer service and satisfaction.

In summary, whether choosing the Insight or Premium packages, our innovative analytics solutions fully integrate products to suit your portfolio. As such, we deliver solutions that monetise data with flexible deployment options as a managed service or in your data centre.

 

1000 and 2000

Significantly, this option provides comprehensive hosted call management analytics. In this case, covering basic call logging right up to complete call centre services. They are built so as to suit businesses of all sizes in the 1000 and 2000 options.

Therefore, we can set you up with the tools to view historical and real-time call statistics, dials, alarms, charts and desktop wallboards. With the result that all are compatible with the BroadSoft platform with a scalable platform suitable for 2 to 10,000 users.

This option is a perfect package for businesses of all shapes and sizes. Indeed, from start-ups to global brands, the solution can be implemented as a cloud based option or on premise. And we can assist in the event that you would like us to host on your behalf.

To summarise, the software comes in two options, TIM Plus and TIM Enterprise. Particularly, they deliver products to analyze, monitor, report on and record phone calls. This includes Call Management, Call Accounting, Call Analytics as well as Display boards and Call recording for ISDN, Analogue and SIP lines.

Lastly, coming soon, the new Akixi 3000 wallboard bringing voice, email and chat queues together under one striking screen. 

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