Analytics

All 1-Voice hosted systems include our basic call analytics package free of charge.

Analytics

All 1-Voice hosted systems include our basic call analytics package free of charge. Therefore,
you will be able to monitor and capture call statistics for all your users.

monitor and capture

All 1-Voice hosted systems include our basic call analytics package free of charge. Therefore, you will be able to monitor and capture call statistics for all your users. Clients operating larger Contact Centres can upgrade to our report premier package. Most importantly, it gives you live wallboards and ACD Agent Monitoring, together with executive summaries and scheduled reporting. In summary, we have three types of wallboard, each with its distinctive look and feel. The choice is dependent on the solution that fits your business model and requirements.

CRM Connect

CRM Connect is an application for Windows Desktop that integrates leading CRM (Customer Relationship Manager) applications into 1-Voice hosted telephony. CRM Connect powered by Mondago works in conjunction with a User’s phone and CRM software to provide a productivity enhancing integrated service. We can implement CRM into your company, enhancing communication and improving your customer service and satisfaction.

Insights & Premium

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Whether choosing the Insight or Premium packages, our innovative analytics solutions fully integrate products to suit your portfolio. As such, we deliver solutions that monetise data with flexible deployment options as a managed service or in your data centre. Providing you with the very best beneficial statistics and data for the customers you want to contact, allowing you to create more strategic working relationships and profit.

Plus & Enterprise

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This option is a perfect package for businesses of all shapes and sizes. Indeed, from start-ups to global brands, the solution can be implemented as a cloud-based option or on-premise. And we can assist in the event that you would like us to host on your behalf. To summarise, the software comes in two options, TIM Plus and TIM Enterprise. Particularly, they deliver products to analyze, monitor, report on and record phone calls. This includes Call Management, Call Accounting, Call Analytics as well as Display boards and Call recording for ISDN, Analogue and SIP lines.

1000 & 2000

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This option provides comprehensive hosted call management analytics. In this case, covering basic call logging right up to complete call centre services. They are built so as to suit businesses of all sizes in the 1000 and 2000 options. Therefore, we can set you up with the tools to view historical and real-time call statistics, dials, alarms, charts and desktop wallboards. With the result that all are compatible with the BroadSoft platform with a scalable platform suitable for 2 to 10,000 users.

Omni Channel

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Akixi 3000 is our advanced contact analytics and reporting solution, bringing Akixi’s robust yet simple-to-use platform to an omnichannel environment. Organise your agents into groups – by specialist area (e.g. sales, customer service) and/or by communication channel (e.g. telephone, email, webchat) to ensure your enquiries are managed efficiently and effectively by the most appropriate agent. You can now combine metrics for all communication channels on the same report or wallboard for a complete view of how teams and individuals are handling communications within the business. 

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