1-Voice, our leading ISDN and PSTN replacement, can revolutionise the way your business operates. We specialise in the configuration,
installation and support of all our telephony solutions.
Sometimes existing infrastructure cannot support flexible working, mobility and other new initiatives. We will work with you to introduce convergence, unified communications and new ways of working. Providing Enterprise class voice solutions, we will consult with you to ensure the best business continuity and disaster recovery options are deployed.
Utilising the Global leading Broadsoft platform as the backbone of the core telephony system. You can be confident of a resilient, feature-rich service and of course, being Hosted, it means you don’t have to worry about paying for platform upgrades, these are all borne by the network. We partner this technology with award-winning applications to deliver Enhanced Call Analytics, Call Recording, Mobility Solutions, CRM Integration and more, enabling us to deliver on all fronts as we help you revolutionise the future of your business telecoms.
At FLR Telecoms, our NGN numbers team has extensive experience in matching the right number and services to businesses across the country.
By selecting a number that endorses your brand message and supports the growth of your business, you’ll be increasing your reach to new nationwide customers. With FLR Telecoms, you’ll have the solutions and hardware in place to handle the demand too.
Wherever your business goes in the future, you’ll be able to take your numbers and therefore your customers with you without hassle or disruption of service.
1-Voice SIP channels can be up to 75% cheaper than traditional PSTN and ISDN lines in setup alone. If your business has an IP PBX installed, which we can confirm for you, 1-Voice SIP trunking will allow you to experience HD call quality and provide significant savings. With 1-Voice SIP Trunking, you can also virtually future proof your business. A migration to hosted services is the next natural progression for business telephony; we expect all UK businesses to adopt it by 2022. Expand the lifespan of your existing IP PBX hardware with 1-Voice SIP trunking and a solution provided by FLR Telecoms.
All 1-Voice hosted systems include our Insight call analytics package free of charge; this allows you to monitor and capture call statistics for all your users. Clients operating larger contact centres can upgrade to our Report Premier Package which gives you live wallboards and ACD Agent Monitoring together with executive summaries and scheduled reporting.
CRM Connect is a Hosted application for Windows desktop that provides powerful integration with dozens of leading Customer Relationship Management applications. Originate and manage calls directly from applications and automatically display rich CRM information for calls. Available as a Windows desktop installation, CRM Connect allows us to offer unique CRM solutions that are integrated with 1-Voice’s market-leading communications services.
