Take Telephone payments, record all calls and achieve PCI compliance.
With increasing worries over security breaches and associated regulations tightening, you need to ensure that credit card transactions taken over the phone are compliant and secure for the customers and your own peace of mind. 1-Pay is the most comprehensive cloud-based PCI Level 1 certified solution currently available for the contact centre environment.
It is essential to keep customer transactional details private; therefore, crucial measures are taken to give total peace of mind to the customer. Phone payments can be made directly through the phone, using the keypad to input their card details. The live agents will see asterisks on their screen instead of all digits barring the last four digits of their card number for identification purposes. On top of this, all keypad tones have been muted or set to a flat line, so there is no possible way of determining your purchase information or card details.
The Payment Card Industry Data Security Standard (PCI DSS) ensures that all card payments are processed securely to protect sensitive data and ultimately reduce fraud. Companies that accept, handle, store or transmit credit card details need to comply with the security standards, irrespective of their size or the volume of transactions processed.
Rather than reading out the card number and security code when making a payment over the phone, your customers have to enter the digits via the telephone keypad. Contact with the call centre agent is maintained throughout, but all tones are muted, so information remains shielded. Payment details are then forwarded straight to the merchant’s credit card processing platform in a secure format such as XML over HTTPS.
Customers call the payment line for automated payments, and their calls are delivered straight to the 1-Pay platform, where they enter their credit card details for secure processing.
Cost-Effective
Cost-effective solutions tailored to your company size and affordabilities.
Security Protection
As security breaches and data exploitation increases, we give your company a front line defense in protecting all transitional data.
PCI Compliance
All our solutions are fully PCI compliant to all lawful standards.
Ease of Use
Easy to use technology that can be used with the majority of devices.
Customer Service
Fanstastic for customer satisfaction, customers also have live agents to answer any questions they may have.
Call Recording
Call recording that complies with PCI standards, as well as muted key sounds for discrete input of data.
1-Voice Integration
1-Pay goes hand in hand with our revolutionary telecoms solution 1-Voice. To find out more about how 1-Voice is changing the way we use Telecoms more to our business advantage, click the link below.
“FLR Telecoms opened our company to a new payment method which was secure, safe and swift. Thank you so much.”
