Robinson, Michael & Jackson | Provided MPLS Network Solution

THE CLIENT

Robinson, Michael & Jackson are one of the most renowned and successful estate agency practices within London &
Kent. Robinson Michael and Jackson have specialised in the sale of properties, mortgages, Financial services, Lettings and property management for over 30 years. The history of Robinson Jackson actually dates to the 1960s. Dedicated to delivering customer service excellence, a reliable and cost-effective IT infrastructure which is paramount to enable staff members to achieve their primary objective of fast effective communication to their clients.

THE CHALLENGE

Robinson, Michael & Jackson, had for a number of years, autonomous network connections provided to each site, based primarily around business ADSL broadband and FTTC technology services. Whilst manageable, effective communication across the network was an important factor for managing partner Simon Woodcock: “The biggest challenge was the need for a client to be passed through to the relevant office without the need for the client to need to call other offices or await a callback. We wanted to make the clients’ journey as smooth as possible, whilst allowing the offices to have full client details appear when a call was coming in.”

THE SOLUTION

Given Simon’s primary objectives a network solution was soon identified: An MPLS solution with failover capabilities to provide the required connectivity, resilience and guaranteed quality of service across the network. The network also had to support point to point SIP connectivity enabling the customer’s locally installed telephony systems to communicate with each other and enabling the site to site call transfers, intercompany call routing and site to site calling with site failover capabilities.

THE OUTCOME

Working hand in hand with the personnel from Robinson, Michael & Jackson a mixed technology MPLS network was implemented on time and within budget. The resilience within the network as part of the overall design has meant a negligible amount of downtime, something which was seen as critical to ensure client contact at all times.

TESTIMONIAL

“Since our offices have had the new network, we have seen communication between the offices increase along with reduced call costs, this leads to a more productive business and productive staff. It has also allowed our customers to have a better experience, when calling and being transferred between branches.
In business, I believe in partnerships rather than business transactions. FLR Technology are a partner to Robinson Michael and Jackson and we have quarterly meetings to look at the challenges and requirements that our  business needs. FLR Technology fully understand our business, cultures and how we operate, guiding us on the best solutions as we grow, making us a company always one step ahead.”

Simon Woodcock, Managing Partner
Robinson, Michael and Jackson