Good Vs. Bad Scripts for Music on Hold Services
There are a few essential pointers for any new service users to stay away from or improve within writing a script for Music on Hold. In this blog, we will give you real-life examples of scripts that real businesses have submitted (we’ve changed their name for obvious reasons). Music on hold can be a fantastic substitute for your business when receiving calls from external sources; in some cases, companies choose MoH over an actual physical receptionist!
Whilst most standard scripts will hit your key objectives, some pointers can push sales and develop the solution. So, if you want to create the best possible Music on Hold script, then you’ve come to the right place.
ON HOLD PROMPT 1
“YOU’VE REACHED FREEMAN REDE SOLICITORS. A MEMBER OF STAFF WILL BE WITH YOU SHORTLY”
ON HOLD PROMPT 2
“IF YOU’D PREFER TO EMAIL OUR TEAM, PLEASE SEND YOU ENQUIRY TO INFO@FREEMANREDE.CO.UK“
What could they improve?
There’s no courtesy text to let the customer know they are valued; the greeting is very brief and distant. Imagine callers have never spoken to you or your business before; they may not even be English. Therefore, understanding messages containing non-standard words or words that are hard to pronounce may leave you without a customer.
ON HOLD PROMPT 1
THANK YOU FOR CALLING FREEMAN REDE (PRONOUNCED ‘REED’) SOLICITORS. YOUR CALL IS IMPORTANT TO US, AND A MEMBER OF STAFF WILL BE WITH YOU SHORTLY.
ON HOLD PROMPT 2
IF YOU’D PREFER TO EMAIL OUR TEAM, PLEASE SEND YOUR ENQUIRY TO INFO@FREEMANREDE.CO.UK. YOU CAN ALSO VISIT OUR OFFICES BETWEEN THE HOURS OF 08:00 AND 15:00.
What could they improve?
Military time may not be the most efficient way of informing your customers about your opening hours. Also, sometimes remembering email addresses or phone numbers can be challenging without a pen and paper to hand. Try insisting they find you on google or social media services, as this cannot be interpreted wrong.
ON HOLD PROMPT 1
THANK YOU FOR CALLING FREEMAN REDE (PRONOUNCED ‘REED’) SOLICITORS, EXPERTS IN IMMIGRATION, HOUSING, CIVIL LITIGATION, CRIME, CONVEYANCING, WILL & PROBATE, PERSONAL INJURY, EMPLOYMENT, FAMILY AND TENANCY AGREEMENTS. YOUR CALL IS IMPORTANT TO US, AND A MEMBER OF STAFF WILL BE WITH YOU SHORTLY.
ON HOLD PROMPT 2
IF YOU HAVE A QUERY, WHY NOT GOOGLE FREEMAN REDE, SPELT R-E-D-E TO CHECK OUT OUR WEBSITE FOR MORE INFORMATION AND SEND US AN ONLINE QUERY. ALTERNATIVELY, YOU CAN VISIT OUR OFFICES BETWEEN THE HOURS OF 8 AM AND 3 PM.
What could they improve?
Quite obviously, these are too long. Too much information is overwhelming for the listener as it may become dull or irrelevant to what they are after. Try only to use 1 or 2 USPs that push your message, staying concise and relevant to most of your client base.
ON HOLD PROMPT 1
THANK YOU FOR CALLING FREEMAN REDE (PRONOUNCED ‘REED’) SOLICITORS. OUR EXPERTISE IS UNRIVALLED IN THE AREA WITH OVER 50 YEARS OF EXPERIENCE AND CAN ASSIST IN MOST AREAS OF CIVIL LAW. YOUR CALL IS IMPORTANT TO US, AND A MEMBER OF STAFF WILL BE WITH YOU SHORTLY.
ON HOLD PROMPT 2
IF YOU HAVE A QUERY, WHY NOT GOOGLE FREEMAN REDE, SPELT REDE TO CHECK OUT OUR WEBSITE FOR MORE INFORMATION AND SEND US AN ONLINE QUERY. ALTERNATIVELY, YOU CAN VISIT OUR OFFICES BETWEEN THE HOURS OF 8 AM, AND 3 PM. THANK YOU.
The long list has been replaced with enticing features and a specific business description that appeals to its callers in this final option. Callers are acknowledged and given credit for their call; it uses easy to follow language for people even if English is not their first language.
Music on hold is a fantastic solution to inform customers about your products and services, as you have a captured audience already interested in speaking with you. Giving businesses a period where the customer will listen to what you have recorded, beneficially using this time to push your services, is fantastic. Music on hold offers a scalable and repeatable introduction that ensures you make the right phone first impression every time.
https://www.audpro-onhold.com/
