1-Voice in Estate Agency

1-Voice solutions perfect for your estate agency environment.

1-Voice in Estate Agency

CHALLENGES

  • Answering the phone within a few rings is vital to an estate agent’s success. The customer might be phoning to view, make an offer on or sell a property.
  • In a highly competitive market, it’s easy for the customer to deal with another estate if their call is not answered, particularly if the property is subject to a multi-agency contract.
  • Many estate agents are multi-site companies with a mixed estate of PBX, meaning higher costs and more complex to manage. 

 

SOLUTION

  • 1-Voice provides a single, streamlined communications solution covering all estate agent offices and mobile/home office staff. 
  • Graphical Call Detail Records can be viewed to track and manage the level of inbound/outbound call activity, helping to measure and improve performance targets.
  • Group Call Handling works company-wide, ensuring customer call activity, helping to measure and improve performance targets.
  • Group Call Handling works company-wide, ensuring customer calls are answered within a few rings by the most appropriate person, no matter where they are located.
  • Using the UC Office mobile App, agents remain in close contact wherever they are with easy tracking of colleagues’ availability status. Calls are recorded for staff training use.
  • CRM integration enables access to caller’s records on the PC simultaneously as the call is answered and enables us to record notes for follow-up.

 

BENEFITS

Expand geographic reach

  • Estate agents can publish multiple local numbers to provide a local identity and answer the call appropriate for that local area, no matter where they are.
  • With 1-Voice, it’s quick and easy to set up or move offices to new locations and take the company number with you.

 

Improve customer service

  • Calls are answered by a free staff member, wherever they are located, ensuring the business is not lost.

 

Lower Costs

  • Internal calls are free, even to mobiles using the UC Office App, so there is no need for an on-premises telephone system.
  • App supports Bring Your Device so agents can use their device and separate business calls from personal ones.

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