CHALLENGES

• Answering the phone within a few rings is vital to an estate agent’s success. The customer might be phoning to view, make an offer on or sell a property.
• In a highly competitive market, it’s easy for the customer to deal with another estate if their call is not answered, particularly if the property is subject to a multi-agency contract.
• Many estate agents are multi-site companies with a mixed estate of PBX, meaning higher costs and more complex to manage. 

SOLUTION

• 1-Voice provides a single, streamlined communications solution covering all estate agent offices and mobile/home office staff. 
• Graphical Call Detail Records can be viewed to track and manage the level of inbound/outbound call activity, helping to measure and improve performance targets.
• Group Call Handling works company-wide, ensuring customer call activity, helping to measure and improve performance targets.
• Group Call Handling works company-wide, ensuring customer calls are answered within a few rings by the most appropriate person, no matter where they are located.
• Using the UC Office mobile App, agents remain in close contact wherever they are with easy tracking of colleagues’ availability status. Calls are recorded for staff training use.
• CRM integration enables access to caller’s records on the PC simultaneously as the call is answered and enables us to record notes for follow-up.

BENEFITS

Expand geographic reach

• Estate agents can publish multiple local numbers to provide a local identity and answer the call appropriate for that local area, no matter where they are.
• With 1-Voice, it’s quick and easy to set up or move offices to new locations and take the company number with you.

Improve customer service

• Calls are answered by a free staff member, wherever they are located, ensuring the business is not lost.

Lower Costs

• Internal calls are free, even to mobiles using the UC Office App, so there is no need for an on-premises telephone system.
• App supports Bring Your Device so agents can use their device and separate business calls from personal ones.