Call Management

Don’t miss a call and a potential sale with our unique range of smart Call Management Solutions.

Call Management

Don’t miss a call and a potential sale with our unique range of smart Call Management Solutions. Your business can directly manage call reports and statistics for all your phone numbers, arrange conference calls, control call routing and call behaviours, replay and download
call recordings, and much more

Easy to set up online call diverting to any UK landline or mobile
Manage high call volumes easily with a bespoke virtual queuing system
Manage your own call conferencing set up and service options
Manage passive enquiries quickly with pre-recorded SMS and data capture
Create unique text message marketing campaigns in minutes

The One-2-Many translation service allows you full control over routing and behaviour of calls to your NGN numbers and delivery to the final destinations. For each number you can manage the following parameters:

  • Delivery Numbers
  • Call Recording
  • Voicemail
  • Time Of Day Schedule
  • Missed Call Alerts
  • Mid Call Transfer
  • Introduction, Whisper & Greeting Messages

The queueing translation service allows you full control over routing and behaviour of calls on your NGN numbers and delivery to the final destination. For each NGN number you can manage the following parameters:

  • Queue Selection
  • Call Recording
  • Agent Tagging
  • Voicemail
  • Time Of Day Schedule
  • Missed Call Alerts
  • Mid Call Transfer
  • Introduction,Whisper & Greeting Messages

The one-2-group translation service allows you full control over routing and behaviour of calls to your NGN numbers and delivery to the final destinations. For each number you can manage the following parameters:

  • Delivery Numbers
  • Call Recording
  • Voicemail
  • Time Of Day Schedule
  • Missed Call Alerts
  • Mid Call Transfer
  • Introduction,Whisper & Greeting Messages

The Virtual Receptionist allows you to create multiple menus that can guide the caller to the correct destination depending on their reason for calling.

  • In conjunction with the other call routing solutions, the system can be tailored to meet your exact requirements
  • By creating a multi-level menu structure you can create complex routing solutions. Each final option from the menus can then be linked to a pre-existing service for the routing of the call to the end destination
  • You have full control over what prompts and menus are played in order to guide your callers through the service flow, with the ability to change the flow if your requirements change. Once the caller has been guided through the menus they are then diverted through to a single target number, a group of target numbers, a queue solution or a data capture service
  • In addition to creating menu structures, you can also implement additional controls that allow the caller to navigate through the service using the telephone keypad

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