FLR Telecoms partner with industry-leading manufacturers and service providers. Most importantly this allows us to design
bespoke Commercial Hosted Telephone Systems that are a perfect fit for our customers.
Whether you are a small team looking to manage your inbound calls efficiently, or a large call centre with multi-site connectivity, we can fulfil your needs. Above all, our global wallboard visibility, paired with detailed Agent performance metrics, provide the expertise your business needs to excel.
Furthermore, the flexibility of our system allows us to work with your existing analogue or digital infrastructure to lead your business into SiP and hosted telephony (VoIP).
Music on Hold is now more important than ever; we believe that your customers’ matter, this is why our service is second to none, and our production quality is of the highest standard to ensure that your customers stay on the line.
Music on Hold can be used in many ways to reassure your callers they are important, to keep them entertained and provide information whilst waiting and most importantly, to cross-promote products and advertise new product launches.
Call recording is available as part of our many cost-effective options, starting with entry-level inbound only call recording to fully PCI compliant in-bound and out-bound calls for clients requiring this level of security and encryption.
Call recordings can be stored securely in the cloud or on-premise if preferred. If storing in the cloud, this removes the hassle and cost of onsite storage or potential server upgrades.
Our basic call analytics package is free of charge, allowing you to monitor and capture call statistics for all your users. Clients operating larger contact centres can upgrade to our report premier package, which gives you live wallboards and ACD Agent Monitoring together with executive summaries and scheduled reporting.
