1. The agent will pause the call recording.
2. Customer uses their telephone keypad to enter their sensitive data.
3. Resume the call recording and wait for the transaction to finish processing.
- Safer shopping over the phone – protecting them against credit card theft & unauthorised use
- Peace of mind – they can have confidence that your company has made their security a priority
- Simplicity to pay over the telephone when payments are secure
Customers will come to know and expect that their payment data will be protected during telephone transactions. This will give your brand a competitive advantage against those companies that don’t offer a secure payment option.