IP Telephone Systems

FLR Telecoms work and partner with industry leading manufacturers and service providers, allowing us to design bespoke Commercial Hosted Telephone Systems that are a perfect fit for our customers

Whether you are a small team looking to manage your inbound calls more efficiently, or a large call centre demanding multi-site connectivity together with global wallboard visibility and detailed Agent performance metrics, we have the expertise and experience to fulfil your needs.

The flexibility afforded by our system designs allows us to work with your existing analogue or digital infrastructure to lead your business on a journey to technologies such as SiP and hosted telephony (VoIP). We will even set up your own private call network across different offices and locations as required.

Music on Hold is now more important than ever and we believe that your customers matter. This is why our service is second to none and our production quality is of the highest standard to ensure that your customers stay on the line.

Music on hold can be used in a number of ways to reassure your callers they are important, to keep them entertained and provide information whilst waiting and most importantly, to cross promote products and advertise new product launches.

 

 

Call recording is available as part of our many cost effective options, starting with entry level inbound only call recording to fully PCI compliant in-bound and out-bound calls for clients requiring this level of security and encryption.

Call recordings can be stored securely in the cloud or on premise if preferred. If storing in the cloud this removes the hassle and cost of onsite storage or potential server upgrades.

Our basic call analytics package is free of charge allowing you to monitor and capture call statistics for all your users. Clients operating larger contact centres can upgrade to our report premier package which gives you live wall boards and ACD Agent Monitoring together with executive summaries and scheduled reporting.




Spiderhaart logo

Spicerhaart

"The team worked tirelessly to ensure that the solution was delivered on time and on budget. We are extremely greatful to everyone at FLR Telecoms."

Steve Lamb, Spicerhaart

2018-10-01T09:42:13+00:00

Steve Lamb, Spicerhaart

Spiderhaart logo
"The team worked tirelessly to ensure that the solution was delivered on time and on budget. We are extremely greatful to everyone at FLR Telecoms."
Air Serv customers for life

AIR-serv

"FLR Telecoms scrutinised our line and call costs on our in-house phone system and provided us with a solution that saved us money and is continuing to save us money. The whole process was really easy and was managed by FLR Telecoms from start to finish. Each month we get tailored bills with an electronic breakdown in order that we can monitor and control our costs. FLR Telecoms offer a great service and I would highly recommend them to anyone looking into a new fully operation phone system."

John Senior, IT Manager

2018-10-15T13:01:03+00:00

John Senior, IT Manager

Air Serv customers for life
"FLR Telecoms scrutinised our line and call costs on our in-house phone system and provided us with a solution that saved us money and is continuing to save us money. The whole process was really easy and was managed by FLR Telecoms from start to finish. Each month we get tailored bills with an electronic breakdown in order that we can monitor and control our costs. FLR Telecoms offer a great service and I would highly recommend them to anyone looking into a new fully operation phone system."