Analytics

All 1-Voice hosted systems include our basic call analytics package free of charge, this allows you to monitor and capture call statistics for all your users

Clients operating larger Contact Centres can upgrade to our report premier package which gives you live wall boards and ACD Agent Monitoring together with executive summaries and scheduled reporting.
We have three flavours of wallboard each with their own individual look and feel dependent on the solution that fits your business model and requirements.

Whether choosing the Insight or Premium packages, our innovative analytics solutions fully integrate products to suit your portfolio. We deliver solutions that monetise data with flexible deployment options as a managed service or in your data centre.

This option provides comprehensive hosted call management analytics from basic call logging to complete call centre services, built to suit businesses of all sizes in the 1000 and 2000 options

We can set you up with the tools to view historical and real-time call statistics, dials, alarms, charts and desktop wallboards – all compatible with the BroadSoft platform with a scalable platform suitable for 2 to 10,000 users.

This option is a perfect package for businesses of all shapes and sizes from start-ups to global brands as the solution can be implemented as a cloud based option, on premise or we can host on your behalf.

The software comes in two options, TIM Plus and TIM Enterprise delivers products to analyze, monitor, report on and record phone calls. including Call Management, Call Accounting, Call Analytics, Display boards and Call recording for ISDN, Analogue and SIP lines.

Coming soon, the new Akixi 3000 wallboard bringing voice, email and chat queues together under one striking screen. 






Spiderhaart logo

Spicerhaart

"The team worked tirelessly to ensure that the solution was delivered on time and on budget. We are extremely greatful to everyone at FLR Telecoms."

Steve Lamb, Spicerhaart

2018-10-01T09:42:13+00:00

Steve Lamb, Spicerhaart

Spiderhaart logo
"The team worked tirelessly to ensure that the solution was delivered on time and on budget. We are extremely greatful to everyone at FLR Telecoms."

AIR-serv

"FLR Telecoms scrutinised our line and call costs on our in-house phone system and provided us with a solution that saved us money and is continuing to save us money. The whole process was really easy and was managed by FLR Telecoms from start to finish. Each month we get tailored bills with an electronic breakdown in order that we can monitor and control our costs. FLR Telecoms offer a great service and I would highly recommend them to anyone looking into a new fully operation phone system."

John Senior, IT Manager

2018-10-15T13:01:03+00:00

John Senior, IT Manager

"FLR Telecoms scrutinised our line and call costs on our in-house phone system and provided us with a solution that saved us money and is continuing to save us money. The whole process was really easy and was managed by FLR Telecoms from start to finish. Each month we get tailored bills with an electronic breakdown in order that we can monitor and control our costs. FLR Telecoms offer a great service and I would highly recommend them to anyone looking into a new fully operation phone system."