All 1-Voice hosted systems include our basic call analytics package free of charge. Therefore, you will be able to monitor and capture call statistics for all your users.
Clients operating larger Contact Centres can upgrade to our report premier package. Most importantly, it gives you live wallboards and ACD Agent Monitoring, together with executive summaries and scheduled reporting.
In summary, we have three types of wallboard, each with their distinctive look and feel. Thus, the choice is dependent on the solution that fits your business model and requirements.
John Senior, IT Manager Steve Lamb, Spicerhaart
John Senior, IT Manager
Steve Lamb, Spicerhaart
SSAIB, ATSVR, ISDN2e, ISDN30e, EN54-25, FREE Minutes, ISDN, PSTN, ACD Agent, IP PBX, SIP channel, NGN numbers, CAT5e and CAT6 cabling, VoIP, 128-bit AES encryption , 256-bit AES encryption, BS 5839, EN-50131, ISO 9001, 2015 compliant , BS 7858 , SiA