CHALLENGES

• Traditional phone systems (PBX) are increasingly unreliable and harder to maintain.
• Finding budget for the upfront costs associated with on-premises phone systems. 
• Traditional PBX lacks the flexible-working solutions now demanded by employers 
• Traditional PBX lacks analytical tools, such as showing the number of abandoned and missed calls at different times of the day.

SOLUTION

• Investing in fibre network connectivity to run the data systems required between all locations. 1-Voice runs across the same fibre internet connections.
• The UC Office App provides a “desk phone in their pocket” for staff.
• I-Voice integrated Call Centre provides customer call treatments, such as skills-based routing, which puts the caller through to the correct Customer Service Rep.
• The Customer Services Manager can analyse and manage customer service anytime of day or night using the self-service Business Portal, with daily reports delivered by email.

BENEFITS

Analytics to measure and improve customer service

• 1-Voice provides real-time reports and daily reports.
• This provides the ability to measure what’s happening in customer services and enables better management.

Manage your business calls from wherever you are

• Flexibility to work anywhere using one number with the company calling plan.
• Users can make free internal calls using the UC Office App.
• The sales team are now in closer contact with customers and employees.

Long-term flexibility to meet your changing needs

• Staff can take IP phones home if they need to work from home or use the Remote Office functionality or UC Office App on their laptop, tablet or mobile device.
• Software upgrades are made in the core Hosted network and automatically delivered to the customer.

Save on set-up and maintenance costs, as well as call costs

• The cost of implementing a 1-Voice solution delivered a 1-year Return on Investment (ROI) compared to maintaining and upgrading the current PBX and ISDN charges.

Highly reliable phone system

• 1-Voice is a carrier-grade business communications service delivered from the Service Provider data centre.
• The maintenance and upgrades are taken care of by the Service Providers so you can get on with running operations.